Frequently Asked Questions

Promotion commences on 17/03/2025 and ends 11:59pm AEST on 12/05/2025. Claims close 11:59pm AEST on 26/05/2025 or when 3,000 valid claims are made, whichever occurs first (“Promotional Period”).

Yes, this promotion is only open to Australian residents aged 18 years or over.

Entry is open to Australian residents aged 18 years or over.

The promotional terms and conditions can be accessed here.

For technical assistance, please contact us here.

Purchase both Refresh Tear Plus and Refresh Liquigel products (“Eligible Product”) from a Participating Store and obtain a purchase receipt (“Qualifying Transaction”). Purchases do not have to be in one single transaction. Purchases made online at a Participating Store’s official online store will also be deemed acceptable for the purposes of this promotion. If a purchase receipt is not provided to the individual at the time of making their Qualifying Transaction, it is the individual’s responsibility to request one.

Claimants must visit https://www.refresheyedrops.com.au/promos, locate the online claim form, input the requested details, upload their purchase receipt/s and submit the fully completed form online.

Purchase both Refresh Tear Plus and Refresh Liquigel products from a Participating Store.

You will receive an on-screen confirmation message on the promotional website after you have entered your details and submitted the fully completed form, acknowledging that your entry has been received.

Unfortunately, entries can only be made during the Promotional Period. If you are having issues during the Promotional Period, please contact us here.

Valid claims received during the Promotional Period will each be awarded the value of their Eligible Products, up to AU$8.00, back in the form of a digital Mastercard delivered to the successful claimant via email.

Please refer to our privacy page here.